The 'Company' shall mean JapStudies.com, or Jap Studies, or JapStudies. 'The client' shall mean the person in whose name the booking is made and shall include the person or persons on whose behalf the same is made. 'Force Majeure' shall mean any event outside the Company's control which prevents the prompt performance of its obligations, including war and civil strife, etc.
Where accommodation is shown for one week, this means 6 nights from Sunday to Saturday, unless otherwise indicated. However, if you spend less than 6 nights in your accommodation in any particular week, you will not receive any discount. For arrival or departure dates (not on Saturdays or Sundays), a supplement may be payable.
Where the number of course lessons is shown, this corresponds to the particular school's practice and one lesson may last from 40-60 minutes - the number of minutes per lesson is usually shown on the website. The exact number of hours shown in the brochure may be somewhat reduced due to the initial level test which usually takes place on the first Monday of the course (sometimes no classes are missed, often the first 2 lessons are missed, and occasionally the whole of the first Monday is missed). There may also be some missed hours due to evaluation testing during the course. The company does not accept any liability for lessons missed due to these reasons and no refunds will be given where lessons are missed due to testing.
Course materials, examination fees, airport transfers are not included except where specifically stated. The company will not refund any money to a client who applies for a course requiring a specific level and is then found to be unable to join the course after the initial level test. In this case, the client will be offered a suitable alternative by the school and any difference in price (if the alternative course is less expensive) will be refunded by the company. In cases where there are insufficient numbers to run a group class, a reduced number of individual classes may be offered or the course may be offered at another school of similar standard. Please note that this does NOT apply to foreign language courses in the UK: if there are insufficient numbers to ensure that one of our evening language courses in the UK is able to run, the company will contact the school and work to issue a full refund to you.
Descriptions of activities and excursions which accompany the language courses in the schools are for guidance only, unless specifically noted in the confirmation invoice. Some activities may not run at all or may be substituted by other activities. In low season, there may be no activities organised at all.
Where a course takes place during a public holiday, no lessons will take place on that day and no reduction in price will be given except where specifically stated. Individual classes are usually rescheduled (but not always) but group classes are usually forfeited. Please consult the accompanying list of public holidays (although it is the client's responsibility to check these since they are often subject to change).
No contract is made between the company and the client and no booking is valid until the company has issued a confirmation invoice by post, fax or e-mail. (An e-mail acknowledging receipt of an order does not constitute a confirmation invoice) If the full balance of the invoice price is not paid by the due date shown on the initial confirmation/invoice (normally 5 weeks prior to departure), the company reserves the right to cancel the client's booking and to impose the schools cancellation charges, stated below.
The charges which make up the total programme price plus any applicable supplements and surcharges will be as stated on our emails and website (prices in any printed brochure supplements, advertisements or other materials are for indication only). The prices are valid for programmes until further notice but are subject to change at any time (prices for an online order may also be subject to change if they are not accompanied by full payment or a deposit - once a deposit or full payment is made, the prices will not change, even if they are changed on the website).
For guidance, your programme price may increase because of surcharges on the following items: governmental action and adverse currency fluctuations. Should there be a favourable currency fluctuation, the company reserves the right to leave prices unaltered.
There are standard booking fees on credit card and non-UK debit card payments. These are fees that we are charged by the bank to process a payment with these cards, and we therefore need to pass these fees on to our clients. The reason why some schools have to charge more for USD and Euro payments is that the bank charges us a much higher amount to take payment with these cards. We do not add these fees to further our profits in any way.
Booking fees are as follows:
- GBP Credit Card: 3%
- USD Debit/Credit Card: 2.75%
- EUR Debit/Credit Card: 2.75%
The company will do its utmost to provide the arrangements that have been confirmed, but it must reserve the right to modify or cancel any programme or accommodation if unforeseen circumstances arise. If the company cancel or significantly alter an essential element of the client's course for reasons of force majeure, on or before the date when the payment of the balance becomes due, the company shall inform the client as soon as possible and shall offer them the choice of an alternative course of at least comparable standard if available. If the company is unable to offer an alternative of similar price, the company will offer the nearest available alternative and will refund the difference paid by the client. If force majeure occurs while the course is in progress, the company will try to make reasonable alternative arrangements.
The Company accepts responsibility for ensuring that all parts of the programme are supplied as described and that all services shall reach reasonable standard. However the company shall not be liable for the failure or improper performance of these services where such failure or improper performance is attributable to a) the fault of the client, b) the unforeseeable or unavoidable actions of an unconnected third party, c) unusual and unforeseeable circumstances beyond the company's suppliers control, including force majeure (or delay, overbooking or cancellation by an airline, bus, train, car hire or ferry company).
If the client wishes to change their booking in any way after the confirmation invoice has been issued, they must inform the company immediately, in writing, and the company reserves the right to charge £30 per person per change to cover the additional administration involved, plus any additional charges imposed by schools, airlines or other suppliers (details available on request).
If the client wishes to cancel their booking this must be done in writing (email) by the person who signed the booking form or who made the online order. The date of cancellation will be taken as the date that the company receives the letter/email.
After a course has started there is no refund
for any course fee, and normally in the accommodation or other item booked. It will depends on the School Terms and Conditions.
Where a client has made a reasonable attempt to obtain a visa for the destination country within a reasonable timescale but is unable to obtain the visa, all money will be returned minus schools administration fee deposit on receipt of written confirmation from the relevant consulate detailing the visa rejection (only original documents will be accepted), In cases where an original invitation letter has been sent out by post, this will need to be returned too.
However for cancellations and visa rejections within 14 days of the date of departure, the company reserves the right to levy an additional charge equal to the price of a week's tuition and accommodation at the chosen school and location. Please also note that the schools below add the following supplementary costs in addition to the deposit:
No refunds will be given for flights or other travel products. Notification of visa rejection must be made to the company in writing (or e-mail) at least 2 weeks before the start date of the course or accommodation booking.
In the case of cancellation or visa problems, the client will also be subject to the following charges, depending on the method used to provide the refund: £25 for a bank transfer, £7.50 for an international cheque, £1 for a UK cheque or a refund to a UK debit card, or 2.5% of the total to a credit card.
It is the client's responsibility to claim any insurance monies due as the company cannot claim on behalf of the client, which is why insurance should always be taken out at the time of booking.
The company honestly believes that all statements made in its website are factual and correct. Every reasonable effort has been made to describe the programmes offered. The company cannot therefore be held responsible for any changes that become known after the brochure was produced, nor can the company accept liabilities for happenings outside its reasonable control. The company undertakes to advise the client of any material changes known to it prior to the client's departure.
Any special requests must be advised to the company in writing.
The company reserves the right to refuse to accept bookings from clients who are not adequately insured against international programmes risks. The standard programme insurance organised by the company is strongly recommended. Clients not taking this insurance must provide evidence of adequate alternative insurance at the time of booking.
General information is included in this website for help and guidance to the client. Please read it carefully. The contract incorporating these conditions shall be governed by English law and any matters arising out of it shall be subject to the jurisdiction of the Courts of England and Wales.
More than 21 days before course start date: JapStudies.com can offer you a full refund of your course up to one week before the advertised start date or postponement to a later start date.
Less than 21 days before course start date: You can transfer your booking to the next course at no extra charge OR you may have a refund of the course fee minus a £50 administration fee.
Claiming a refund: You must contact JapStudies.com at the time of cancellation, following the stages indicated above, in order to claim any refund. We cannot offer any refunds at all once the third lesson has passed. Those who do not attend the rest of their course after the second lesson cannot claim for a refund at any later stage if they have not advised us of their cancellation at the time.
Credit card fees are non-refundable.
We collect the minimum amount of information about you that is commensurate with providing you with a satisfactory service. This Policy indicates the type of processes that may result in data being collected about you. Your use of this website gives us the right to collect that information.
We may collect any or all of the information that you give us depending on the type of transaction you enter into, including your name, address, telephone number, fax number and email address, together with data about your use of the website. Other information that may be needed from time to time to process a request may also be collected as indicated on the website.
We use the information collected primarily to process the task for which you visited the website. Data collected in the UK is held in accordance with the Data Protection Act. All reasonable precautions are taken to prevent unauthorised access to this information. For more information please